Returns & Refunds

At Rako Rako Ramen, food safety is our priority.

As our products are frozen and perishable food items, they are non-returnable once delivered.

Inspection Upon Receipt

Please inspect your order as soon as it arrives.

Any quality concerns should be reported within 24 hours of delivery.

Claims should be submitted within 24 hours of delivery to be considered for refund or replacement.

Change of Mind

In accordance with UK consumer regulations relating to perishable food products, we are unable to accept returns or offer refunds for:

Delivery Delays

While we work closely with our delivery partners, delivery times are estimates and may occasionally be affected by circumstances outside our control.

If your order arrives with a quality issue as a result of a delivery problem, please contact us within 24 hours and we will investigate the matter.

For order support, please contact:

We will always do our best to help and resolve any genuine issues as quickly as possible.

If your order arrives with a quality issue, we will investigate and provide an appropriate resolution, which may include a replacement or refund.

Examples include:

To help us assess the issue, please contact us within 24 hours of delivery and provide:

Quality Issues Upon Delivery

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